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Powerful Communications Skills

Courses

Target Audience:	Heads of Internal Audit, Audit Managers, Risk Managers, Accountants and Internal Auditors
Maximum Number:	12
Time commitment /cost:	2 day / £795 (discounts for multiple bookings)
Course documentation:	Binder with narrative text, slides, examples and exercises

Whether we work internationally or in a single location in the UK, we may find the differences between people getting in the way of delivering effective projects, audits, reports and assignments. This is a course about the way we and others see the world; how we can frame it more positively and achieve success and recognition in a co-operative and abundant spirit. It provides practical tools and techniques to help you become a powerful communicator at all levels in your organisation.

Objectives
By the end of the course delegates should be able to:

Describe the purpose and values of their internal audit, risk or finance function
Relate to other colleagues and to internal customers at all levels and in different cultural contexts
Challenge those who hide behind artful language and spin
Resolve conflicts at an interpersonal level
Present to groups and win business and support from internal customers

Outline of the Day

Introduction Self assessment: Listening skills and cross-cultural communications Working with a Sense of Purpose Start by knowing where you want to end upBalancing conflicting demands	Consolidating the learning The importance of clear contracts and good rapport to successful working relationships Self assessment revisited Action Plans
Building effective working relationships across cultures Looking at people in a different way Becoming empathetic listeners How we view the world Other people's maps of the world Using non-verbal communications Improving our observational skills "Mind reading" - understanding others' needs - and meeting them	Communicating with management Making formal presentations Finding the best approach at each level of management: corporate cats and dogs Winning business from internal clients Options for influencing people to take action Managing conflict: understanding and negotiating with difficult people
Gathering information and solving problems How people sort information The influencing language of visionaries, politicians and chief executives The muddled thinking of managers Clarify thinking, restore deleted data and prompt new solutions with commitment and energy	Building Confidence in ourselves and others Putting our inner resources to good use Overcoming nerves and stress in work situations Resolving internal conflicts that undermine our self-confidence Selling our services: integrating the layers of interaction between us and those we work with

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